Goodwill Retail Store

So…I come up a couple of times a year to Franklin and Murfreesboro, and love to hit the Goodwills there, because I always find some gem to take home with me. I found a Montessori Art Table (at the Franklin Store) last time I came in for $15, once I got the half off ticket price of the day discount. We found a lot of other things but I spent way too much time at checkout and pick up in the back. The employees were atrocious. The man running the register was rude, I had to repeatedly point out pricing errors, then when I went to pick up the table in the back, the men back there were complaining because I choose a rainy day to pick out furniture. The youngest gentleman I dealt with was the nicest, shocking! And he was the only one willing to make sure the furniture was all safely in the back of my truck. I only get to come up here from the rural area where I live a couple times a year, I can’t control what the weather’s gonna be on the day I’m there. Not that it should matter. The Franklin Store’s #135 employees need an attitude change in the worst way.

I used to love this Goodwill....... great, friendly staff, and lots of great bargains. But lately, the prices are going through the roof!!!! Apparently, they have a guy who looks up everything on the web, and prices things way too high!!!! C'mon Goodwill!!!! Everything is so expensive nowadays already !!! And now you guys are jacking up your prices?? You would be just as well off buying new stuff! I'm boycotting this place until they lighten up on the prices!!

My 13 year old niece had a horrible experience this past Tuesday at this location. The cashier working that night should be reprimanded or fired. Not sure if she has mistreated other customers but it’s not right that she mistreat anyone and especially children. My daughter was visiting my sister and niece and they live close to this location.

I've shopped here quite a few times over the last few years and normally I enjoy the experience, but I was just there on a Thursday late afternoon and it was an absolute mess. I understand that this is partly to do with messy shoppers, but goodness. SO many items out of place (wrong section, size, etc), home goods strewn on the shelves (some broken)...just chaotic. It was really hard to find anything worth buying in that mess. I really hope this isn't the new normal here. I'll try in again in a few weeks and will update my review if warranted! But for now... :(